Legal

Refund policy

In effect from August 2026. Applies to purchases made on slimstides.com.

1. The window

Every SlimTide order placed on slimstides.com may be refunded within sixty calendar days of the purchase date. The purchase date is the date payment was taken, not the date the parcel arrived. Requests received on day sixty are accepted; requests received afterwards fall outside this policy, although we read every one of them and will say plainly whether we can help.

2. The use condition

The manufacturer attaches a minimum-use condition of thirty days to this guarantee. It exists because a prebiotic and live-culture formula does not produce a usable signal in a shorter period, and we would rather ask for a fair trial than accept a judgement made on day four. In practice we do not police it: nobody is asked to prove how many capsules they took.

3. What is refunded

The purchase price paid for the product. Where an outbound shipping charge applied, on the 2-bottle pack, that charge is not refunded. Return postage is the customer's cost except where the return is caused by our error, meaning a damaged, incorrect or undelivered parcel.

4. What happens to the bottles

Unopened bottles are returned to the address given in the refund confirmation email. Opened bottles are not returned, are not required for the refund and are not deducted from it. Please do not send anything back before you have received the confirmation email with a reference on it, because parcels arriving without one cannot be matched to an order quickly.

5. Digital items

The six companion guides included with the 3-bottle and 6-bottle packs are yours to keep regardless of whether the bottles are refunded. Nothing is deducted for them.

6. How to start

Send one email to [email protected] with your order number if you have it, or your delivery postcode and the name on the order if you do not. No form is required, and there is no telephone script to get through. A confirmation is sent within one business day.

7. Timescales

Approved refunds are issued to the original payment method within three to five business days of confirmation. Card issuers commonly take a further two to three business days to display the credit. If nothing has appeared after ten business days from confirmation, write to us and we will send the transaction reference.

8. Purchases made elsewhere

This policy covers orders placed on slimstides.com only. SlimTide bought from a marketplace, a pharmacy or any third-party seller was not sold by Northlight Provisions, cannot be verified against the authorized 2026 production lot, and cannot be refunded here. The verification page explains how to check what you have.

9. Cancellations and duplicates

An order can be cancelled at no cost until it is dispatched, which is usually within one business day. Duplicate charges are refunded in full immediately on being reported, without reference to the sixty-day window.

10. Contact

Northlight Provisions, LLC, 1120 East Rosser Avenue, Suite 410, Bismarck, ND 58501, United States. [email protected] · +1 (701) 355-2189, Monday to Friday, 8:00 to 18:00 Central Time. A plain-language walkthrough of the same process sits on the guarantee page.